hebitopPrivacy Policy

This page describes what we collect when you use hebitop and how we keep that data protected. We operate across multiple jurisdictions and handle your information according to the laws that apply in each region. Our commitment is to be transparent about our practices and to respect your control over your own data.

We collect information in two main ways: directly from you when you create an account, and indirectly through your interaction with our platform. We do this to verify your identity, process your deposits and withdrawals, detect fraud, and improve our service. We do not sell your data to third parties, and we do not use your information for purposes beyond what you would reasonably expect.

What We Collect on hebitop

When you register an account, we ask for your full name, email address, date of birth, phone number, and residential address. We require this information to comply with local gaming regulations and to prevent underage access. We also collect your chosen username and password, which you create yourself.

When you make a deposit or withdrawal, we record the payment method, the amount, the date, and the status of the transaction. If you use DANAe-walletmobile bankinglocal paymentonline paymentor e-walletwe receive confirmation data from those payment processors. If you transfer from a bank account (such as mobile bankinglocal paymentonline paymentor e-wallet), we record the bank name and transaction reference, but not your full banking credentials.

We collect your IP address, device type, and browser information when you log in. We use this to detect unusual account activity and to help you recover access if needed. We also log the matches and markets you view on Liga 1, Piala Indonesia, Piala AFF, and other tournaments you browse, so that we can improve the layout and speed of our platform.

How We Use Your Data

We use your personal information for account verification, which means we cross-check your name, address, and ID document against our fraud database. This typically takes a few minutes, but during high-traffic periods—such as during Liga 1 finals or Idul Fitri holidays—it may take several hours.

We use your contact information to send you account confirmations, withdrawal status updates, and security alerts. We do not send marketing emails unless you opt in. If you request support, we use your message history to help resolve your issue faster.

We analyze your gameplay and betting patterns to detect fraud and money-laundering activity. We also use aggregate, anonymized data to understand which markets (football, live-dealer blackjack, Aviator) are most popular, so we can allocate server resources more effectively.

Third-Party Processors and Storage

Our payment processor handles all transaction data. They are bound by contract to keep your information confidential and to process it only as we instruct. They do not share your data with their other clients.

Our servers are located in Singapore and Indonesia. This means your data may be stored outside your home jurisdiction. We encrypt all data in transit and at rest using industry-standard protocols. We do not share your personal information with other gaming platforms, banks, or marketing companies.

We use a third-party analytics service to understand how users navigate hebitop. This service does not receive your name, email, or payment information—only anonymized session IDs and page-view counts. We use this to fix bugs and speed up our platform.

Your Rights

• Access: You may request a copy of all personal data we hold about you. We will provide it within 30 days.
• Correction: If any of your information is incorrect, you may update it directly in your hebitop account settings or contact our support team.
• Deletion: You may request that we delete your account and associated data. We will retain transaction records as required by law, but will remove your personal details after a retention period.
• Objection: You may object to our use of your data for analytics and marketing. We will honor this request and will not contact you further unless you withdraw your objection.

Cookies and Tracking

We use cookies to remember your login status and your preferred language. These cookies are essential and do not track you across other websites. You can delete cookies in your browser settings at any time; this will log you out of hebitop.

We do not use third-party tracking cookies or pixel tags. We do not build a profile of you across the internet. Our analytics service uses a session-based cookie that expires after your browser closes.

Security and Retention

We encrypt your password using a one-way algorithm, which means even our staff cannot read it. If you forget your password, we send you a secure reset link valid for 24 hours. Your password is never stored in plain text.

We retain your account data as long as your account is active. If you close your account, we keep transaction records for seven years as required by Indonesian financial regulations. We delete non-essential information (such as your browser history) after 90 days.

If we discover a data breach, we will notify you within 48 hours. We will explain what happened, what data was affected, and what steps you should take. We maintain cyber liability insurance and undergo annual security audits.

We believe transparency about how we use your data builds trust. That is why this policy is written in plain English, not legal jargon.

Contact hebitop

If you have questions about this policy or want to exercise your rights, contact our support team through the in-app help menu on hebitop. You can also email us at the address listed in your account settings. We aim to respond to all data requests within 30 days.

Our privacy practices may change as we expand into new jurisdictions or update our systems. We will announce any material changes on this page. Your continued use of hebitop after a change means you accept the new terms.